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[학술저널]

A Systematic Literature Review on Lean Office

  • 학술저널

A Systematic Literature Review on Lean Office

Tamie Takeda Yokoyama(University Center, Educational Society of Santa Catarina) Marco Aurélio de Oliveira(University Center, Educational Society of Santa Catarina) André Hideto Futami(University Center, Educational Society of Santa Catarina)

DOI : 10.7232/iems.2019.18.1.067

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초록

With the increasing competition in the market, organizations have sought solutions to improve their operational performance. In this context, the application of the Lean Manufacturing principles has increased, also extending to nonmanufacturing areas, such as offices, where it received the name Lean Office (LO). The objectives of this research were to identify what are the main difficulties in LO implementations, propose a classification system and sort the collected literature. This research covered a period of study from the appearance of the first article on LO (2005), until the year before the end of this review (2016). It is methodologically characterized as systematic literature review, theoretical, exploratory, with qualitative and quantitative approach. The findings of this paper show that main difficulties encountered in the LO implementations are related to technical and cultural areas. This paper provides a better knowledge of LO literature, a LO implementations profile, and valuable support for new researches in this area.

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ABSTRACT
1. INTRODUCTION
2. METHODOLOGY
3. DESCRIPTION AND ANALYSIS OFRESULTS
4. CONCLUSIONS
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