인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
DBpia AI
AI 에이전트
AI 아이디어
AI 리더
AI 뷰어
Citeasy
크롬 서지관리 다운로드
지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술대회자료
- 저자정보
- 발행연도
- 2012.5
- 수록면
- 40 - 59 (20page)
이용수
초록· 키워드
In this paper, we examine the supervisory support affects self-efficacy, customer orientation and job performance. Especially, we focused call center service.
From the literature review, A research model consists of 4 factors that were supervisory support, self-efficacy, customer orientation and job performance have tested empirically and 762 data were collected as sample in order to verify these hypotheses.
Our findings indicate that supervisory support has positively influenced on not only customer orientation, but also self-efficacy. In addition, both self-efficacy and customer orientation have an effect on job performance.
상세정보 수정요청해당 페이지 내 제목·저자·목차·페이지From the literature review, A research model consists of 4 factors that were supervisory support, self-efficacy, customer orientation and job performance have tested empirically and 762 data were collected as sample in order to verify these hypotheses.
Our findings indicate that supervisory support has positively influenced on not only customer orientation, but also self-efficacy. In addition, both self-efficacy and customer orientation have an effect on job performance.
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목차
- Abstract
- Ⅰ. 서론
- Ⅱ. 이론적 배경
- Ⅲ. 연구모형과 가설
- Ⅳ. 실증분석
- Ⅴ. 결론
- 참고문헌
참고문헌
참고문헌 신청최근 본 자료
UCI(KEPA) : I410-ECN-0101-2016-325-001759838
