인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
DBpia AI
AI 에이전트
AI 아이디어
AI 리더
AI 뷰어
Citeasy
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지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술대회자료
- 저자정보
- 발행연도
- 2012.5
- 수록면
- 173 - 199 (27page)
이용수
초록· 키워드
The purpose of this study was to examine the impact of education Quality of Airline of airlines"s first class and business flight attendants. Survey was conducted on the "A" airlines works in Korea. This research investigates relationship among educational service quality, value congruence, relationship quality and organization loyalty.
This study was, therefore, verify the effect of interaction quality and service environment on relationship quality but indirectly influence outcome quality on relationship quality. and verify the effect of outcome quality and service environment on value congruence, but indirectly influence interaction quality on relationship quality. Relationship quality(satisfaction) influence on organization loyalty. and influence directly value congruence organization loyalty.
In conclusion, it was found that staff effect on Education company"s service value and organization loyalty.
The result further suggest that invest and enhance education for company.
상세정보 수정요청해당 페이지 내 제목·저자·목차·페이지This study was, therefore, verify the effect of interaction quality and service environment on relationship quality but indirectly influence outcome quality on relationship quality. and verify the effect of outcome quality and service environment on value congruence, but indirectly influence interaction quality on relationship quality. Relationship quality(satisfaction) influence on organization loyalty. and influence directly value congruence organization loyalty.
In conclusion, it was found that staff effect on Education company"s service value and organization loyalty.
The result further suggest that invest and enhance education for company.
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목차
- Abstract
- Ⅰ. 서론
- Ⅱ. 이론적 배경
- Ⅲ. 연구설계
- Ⅳ. 연구방법
- Ⅴ. 연구결과
- Ⅵ. 결론
- 참고문헌
참고문헌
참고문헌 신청최근 본 자료
UCI(KEPA) : I410-ECN-0101-2016-325-001749890
