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논문 기본 정보

저자정보
(우송대학교) (우송대학교)
저널정보
한국관광레저학회 관광레저연구 관광레저연구 제29권 제10호(통권 제122호)
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    초록·키워드

    This study aims to compare the results between traditional IPA suggested by Martilla & James(1977) and revised IPA suggested by Deng(2007) to establish effective marketing strategies. Therefore, this study used two different methods to analyze IPA. First of all, traditional IPA was done based on absolute importance and performance measured by on-site survey. Secondly, revised IPA was done based on the relative importance derived by partial correlation analysis between performance and overall satisfaction. The results of traditional IPA and revised IPA based on the experience economy are shown in the 4 quadrant. The results of IPA indicate that all factors of the experience economy appeared to be positioned differently among two ways. As a result of the revised IPA, education experience and entertainment experience would be improved immediately by Ⅱ quadrant(concentration), whereas escape experience and esthetic experience were shown as ‘possible overkill’ factor. The findings of this study suggest that the revised IPA by Deng(2007) may be an appropriate and useful tool to choose attributes to concentrate. The implication based on the results was further suggested in the concluding section.

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      UCI(KEPA) : I410-ECN-0101-2018-323-001570837