인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
DBpia AI
AI 에이전트
AI 아이디어
AI 리더
AI 뷰어
Citeasy
크롬 서지관리 다운로드
지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
피인용 0
초록·키워드
The purpose of this study is to understand the essential emotional labor of fitness workers. Fitness clubs are spaces that promote physical activity, and the participation rate of busy modern individuals is expected to continue increasing. The research method involved grounded theory analysis, targeting 10 research participants. The causal relationships between causal conditions, situational conditions, central phenomena, mediating conditions, and interaction strategies were analyzed for the participants in this study.
Two important areas emerged from these results. The first area is the relationship between fitness practitioners and customers. The management of emotional labor by fitness workers plays a key role in motivating members and shaping customer satisfaction and loyalty. As a result, employees' emotional labor is crucial in providing differentiated services to customers. The second area is the inner world of fitness workers as shaped by their emotional labor. To deliver satisfactory service to customers, the participants in this study made efforts to manage their emotional labor by both increasing and decreasing it. In emotional labor situations, the research participants viewed self-development as important for enhancing responsibility and professionalism to improve the health of members.
In the future, research on emotional labor is expected to be vital for understanding the fitness industry.
Two important areas emerged from these results. The first area is the relationship between fitness practitioners and customers. The management of emotional labor by fitness workers plays a key role in motivating members and shaping customer satisfaction and loyalty. As a result, employees' emotional labor is crucial in providing differentiated services to customers. The second area is the inner world of fitness workers as shaped by their emotional labor. To deliver satisfactory service to customers, the participants in this study made efforts to manage their emotional labor by both increasing and decreasing it. In emotional labor situations, the research participants viewed self-development as important for enhancing responsibility and professionalism to improve the health of members.
In the future, research on emotional labor is expected to be vital for understanding the fitness industry.
본문·목차
인공지능 문자 인식 모델을 통해 추출된 텍스트로, 일부 오타나 오류가 포함될 수 있으나 지속적으로 개선 중입니다.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
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