인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
학술저널
DBpia Top 10%
오류 신고하기해당 페이지 내 제목·저자·목차·페이지정보가 잘못된 경우 알려주세요!
초록·키워드
This study selected users who are currently using OTT sports broadcasting services to find out how the quality of OTT sports broadcasting services affects service value, customer satisfaction, and reuse intention. This study distributed an online questionnaire and collected a total of 310 copies using the Google survey program for a total of 25 days in July 2024. Of these, a total of 306 copies of data were used in the analysis of this study, excluding 4 copies that were unfaithfully answered. First, as a result of the study, reliability, responsiveness, and ease of use of sub-factors of OTT sports broadcasting service quality had a significant effect on service value, but informativity and interactivity had no significant effect. Second, among the sub-factors of OTT sports broadcasting service quality, informativity, interactivity, and ease of use were found to have a significant effect on customer satisfaction. On the other hand, reactivity was found to have no significant effect. Third, among the sub-factors of OTT sports broadcasting service quality, informativity, responsiveness, and ease of use were found to have a significant effect on the intention of reuse. On the other hand, reliability and interactivity were found to have no significant effect. Fourth, service value was found to have a significant effect on reuse intention. Fifth, customer satisfaction was found to have a significant effect on reuse intention. Based on these contents, the conclusion of this study confirmed that quality improvement provides more value to users, increases customer satisfaction, and ultimately contributes to increasing reuse intention. This suggests that it is important for OTT sports broadcasting service providers to continuously improve service quality.
본문·목차
인공지능 문자 인식 모델을 통해 추출된 텍스트로, 일부 오타나 오류가 포함될 수 있으나 지속적으로 개선 중입니다.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
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UCI(KEPA) : I410-151-25-02-091111991