메뉴 건너뛰기
소속 기관 / 학교 인증
인증하면 논문, 학술자료 등을  무료로 열람할 수 있어요.
한국대학교, 누리자동차, 시립도서관 등 나의 기관을 확인해보세요
(국내 대학 90% 이상 구독 중)
고객센터 ENG
주제분류

논문 기본 정보

저자정보
(Kyung Hee University) (Kyung Hee University) (Kyung Hee University)
저널정보
한국인터넷전자상거래학회 인터넷전자상거래연구 인터넷전자상거래연구 제24권 제5호
오류 신고하기

피인용 0

검색

    초록·키워드

    Positive experience has emerged as a crucial concept in marketing and tourism in the past decade. However, little is known about the perspective that tourists reciprocate the perceived benefits gained from positive experiences in urban settings. Utilizing the positive reciprocity norm, this paper proposes a conceptual model with destination image identified as the key driver impacting destination loyalty. Additionally, the mediation effect of positive experience, tourist-destination identification, destination trust, and experiential satisfaction were examined for further insights. Incheon, the first smart tourism city in South Korea, was selected as the focus of this study. An online survey was conducted with 342 respondents, with 310 valid responses analyzed from individuals who had visited Incheon between April 2022 and April 2023 through the Embrain online survey platform to Koreans. The collected data was analyzed though SPSS and Smart PLS. By integrating the positive reciprocity norm into urban settings, smart tourism cities can improve their city brand strategies striving to create a virtuous cycle of giving back. Finally, this study has both practical and theoretical implications. It provides valuable insights for tourism practitioners who intend to build sustainable beneficial relationships with visitors through intelligent urban branding and smart tourism technologies.

    최근 본 자료 전체보기

      UCI(KEPA) : I410-151-25-02-091174096