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저자정보
(Kyung Hee University) (Kyung Hee University) (Kyung Hee University)
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한국인터넷전자상거래학회 인터넷전자상거래연구 인터넷전자상거래연구 제24권 제5호
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    초록·키워드

    Due to the COVID-19 pandemic, consumers have been shopping for groceries online. The purpose of this study was to conduct a study on the factors influencing repurchase intention according to consumer satisfaction in online fresh food shopping purchase. We conducted an online survey of 400 consumers. The results showed that freshness, information, promotional activities, product classification, and convenience had a significant effect on purchase satisfaction. Delivery quality did not significantly affect satisfaction or purchase intention. In addition, for health-conscious consumers, the effect of information level on purchase satisfaction was moderated by lifestyle.
    Therefore, this study can provide practical implications for online grocery retailers to develop effective fresh food marketing strategies for consumer behavior in the recent growing online fresh food market. And the results of this study can contribute to constructing customized marketing strategies for consumers considering health.

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