인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록·키워드
In the context of rapid globalization and digital technology development, cross-border e-commerce has become a key driver for international trade and regional economic growth. However, in the increasingly competitive cross-border e-commerce landscape, improving user loyalty remains a pressing issue. Although user experience and perceived value are considered key drivers of user loyalty, research on how different dimensions of user experience and perceived value influence user loyalty is still insufficient, particularly in the context of Korea's TMon cross-border e-commerce platform. To fill this research gap, this study focuses on the TMon cross-border e-commerce platform in Korea and analyzes 439 valid samples using structural equationmodeling to explore the impact of various dimensions of user experience and perceived value on user loyalty. The results show that perceived value, sensory experience, emotional experience, thinking experience, and association experience all have significant positive effects on user loyalty, while the effect of action experience is not significant. Additionally, sensory experience, emotional experience, thinking experience, action experience, and association experience have a significant positive impact on perceived value. These findings expand Schmitt's experiential marketing theory, validate its applicability in the cross-border e-commerce context, and reveal the unique challenges of action experience in cross-border e-commerce. The results also confirm the critical role of perceived value in enhancing user loyalty. This study provides practical insights for cross-border e-commerce platforms to optimize user experience strategies and strengthen user loyalty, contributing to the development of regional economics.
본문·목차
인공지능 문자 인식 모델을 통해 추출된 텍스트로, 일부 오타나 오류가 포함될 수 있으나 지속적으로 개선 중입니다.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
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UCI(KEPA) : I410-151-25-02-092220622