인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
개인구독
소속 기관이 없으신 경우, 개인 정기구독을 하시면 저렴하게
논문을 무제한 열람 이용할 수 있어요.
지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록·키워드
In this study, demographic characteristics and importance-satisfaction analysis on reliability, expertise, speed, and safety were conducted on actual shipping companies, shippers, transport companies, port support companies, and others to use as basic data for strengthening the competitiveness of container terminals. In addition, the impact on the importance-satisfaction of customers using container terminals was analyzed. Through the importance-satisfaction analysis(IPA) of the selected attributes of customers using the container terminal, there first identified the evaluation measurement items that require improvement. By analyzing the influence of selection attributes on the reuse intention of container terminal users, the most influential measurement items that promote reuse of container terminal users were identified and the influence of evaluation measurement items was presented. As a result of the verification, Durbin-Watson showed a value close to 2 at 1.851, indicating the independence of the model, and multicollinearity among independent variables was confirmed to be absent as the VIF index was less than 10 except for reliability. This appears to be a model suitable for multiple regression analysis, and the selection attribute factors were confirmed to have a significance probability value of <0.001. By identifying the selection attributes and satisfaction levels that container terminal users consider important through importance-satisfaction analysis, it will be possible to more accurately identify customer needs, improve container terminal operation efficiency, and strengthen container terminal competitiveness.
본문·목차
인공지능 문자 인식 모델을 통해 추출된 텍스트로, 일부 오타나 오류가 포함될 수 있으나 지속적으로 개선 중입니다.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
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UCI(KEPA) : I410-151-25-02-093827287