인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
DBpia AI
AI 에이전트
AI 아이디어
AI 리더
AI 뷰어
Citeasy
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논문 기본 정보
- 저자정보
초록·키워드
Background: Along with increasing discussions of Service Design (SD), designers’ perspective, approach, activities, and methods for service innovation have been explored as a design-led contribution to service innovation. SD processes have also been developed, strongly informed by general design processes. However, there is a lack of investigations taking a critical view on these SD processes in light of their relation to organizational innovation practices.
Methods: A literature study on SD and service innovation processes was conducted to confront SD activities from the design perspective with organizational innovation activities from the business perspective. This enabled the SD processes and activities to be contextualized within the organizational innovation process, suggesting potential limitations of SD processes. Moreover, the opinions of 7 SD experts in UK SD agencies were integrated with the theoretical insight.
Results: As a way to guide the development of future SD process frameworks, three agendas, an action plan, and an analytical framework have been suggested. Through the construction of these conceptual tools, this study argues for a shift of an approach to innovating SD processes from the activity-centered description of a design perspective, approach, and activities toward the outcomeoriented demonstration of them in the context of organizations.
Conclusions: This study forms a basis for the development of SD processes that better reflect the organizational process and practices. Although SD has been growing as an arena for design research and practice, its activities and approaches can have a significant and transformational value only when they are linked to organizational innovation practice.
Methods: A literature study on SD and service innovation processes was conducted to confront SD activities from the design perspective with organizational innovation activities from the business perspective. This enabled the SD processes and activities to be contextualized within the organizational innovation process, suggesting potential limitations of SD processes. Moreover, the opinions of 7 SD experts in UK SD agencies were integrated with the theoretical insight.
Results: As a way to guide the development of future SD process frameworks, three agendas, an action plan, and an analytical framework have been suggested. Through the construction of these conceptual tools, this study argues for a shift of an approach to innovating SD processes from the activity-centered description of a design perspective, approach, and activities toward the outcomeoriented demonstration of them in the context of organizations.
Conclusions: This study forms a basis for the development of SD processes that better reflect the organizational process and practices. Although SD has been growing as an arena for design research and practice, its activities and approaches can have a significant and transformational value only when they are linked to organizational innovation practice.
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