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논문 기본 정보

저자정보
(Seoul National University) (Seoul National University) (Seoul National University) (Seoul National University) (Seoul National University)
저널정보
대한인간공학회 대한인간공학회 학술대회논문집 2017 대한인간공학회 춘계학술대회
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    초록·키워드

    Objective: This research is an analysis of how ICT ability are affected in each acceptance of factors in conversational agent, to invigorate the use of conversational agent for elderly people. Background: With the rapid increase in the population of elderly people, the ability of having independence and participating in social activities are one of the main issues to provide solutions for the problems of the aged. The control method for conversational agent is intuitive as it does not require an input device. This allows easier adaptation of interaction method even for the elderly people with less experience with ICT. Method: We recorded eight different conversation scenarios formulated for this research in advance, using the text-to-speech program. The laboratory was set to allow conversational interaction by transmitting the voice converted to the speaker through computer, upon hearing the articulations of the participants over a partition. The ICT ability of the participants, and acceptance of conversational agent was measured through a survey by seven-point Likert scale. Results: In order to enhance the acceptance of conversational agent among elderly people, it is required to develop a new design technique allowing elderly people to form trust towards conversational agent by perceiving it as a social presence. Moreover, it is necessary to consider the importance of elderly people to acknowledge the sociability and usefulness of conversational agent. Conclusion: In this research we compared various factors of acceptance among elderly people, utilizing conversational agent. Conversational agent would henceforth function as an opportunity not only for elderly people, but also for the context and users with difficulty controlling devices with certain body parts.

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      UCI(KEPA) : I410-ECN-0101-2018-530-001750930