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(아시아나항공) (아시아나항공) (아시아나항공)
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한국서비스경영학회 서비스경영학회지 서비스경영학회지 제19권 제3호
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    초록·키워드

    This study has investigated the effect of emotional intelligence of airline`s cabin crew on the cooperative behavior, self-efficacy and job satisfaction.
    With these measurement items 430 A airlines cabin crew were surveyed form August 1st to October 31st, 2017. Of these, 368 respondents were used for the final analysis, Confirmatory factor and structural equation modeling were executed using AMOS 20.
    The study result showed that the effect of emotional intelligence of cabin crew have a significantly positive effect on cooperative behavior and self-efficacy(except self-emotional appraisal). Also, cooperative behavior has been assessed to have a significantly positive effect on self-efficacy and job satisfaction. but self-efficacy did not have a significantly positive effect on job satisfaction.

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      UCI(KEPA) : I410-ECN-0101-2018-324-003590783