인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
DBpia AI
AI 에이전트
AI 아이디어
AI 리더
AI 뷰어
Citeasy
크롬 서지관리 다운로드
지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2017.10
- 수록면
- 201 - 219 (19page)
이용수
초록· 키워드
The purpose of this study is to verify the effect of verbal violence in the hotel work area on job stress and intention of job change. To efficiently attain the purpose of this study, employees of major hotels in Seoul were surveyed and the result was analyzed empirically and by documentary study. The information collected was analyzed using SPSS 18.0 statistics package program. The results are as follows:
First, the result of analysis on the first hypothesis “experience of verbal violence from hotel guests will affect job stress level” disclosed that only 2 out of 11 items had significant effect. Hypothesis 1 was accepted. Second, the result of analysis on the second hypothesis “experience of verbal violence from hotel guests will affect intention to find new jobs” disclosed that 0 out of 11 items had significant effect. Hypothesis 2 was dismissed. The result was different in previous studies, but it was concluded that verbal violence from guests in hotels did not have effect on the intention to change jobs for the hotel employees. Third, the result of analysis on the third hypothesis “job stress will affect the intention to change jobs” disclosed that 4 out of 8 items had significant effect. It is important for the chained-brand hotels to acknowledge that verbal violence experience in work areas will instigate job stress or intention to change jobs, causing adverse influence on the company name and organize various programs against verbal violence tominimize its adverse effects.
상세정보 수정요청해당 페이지 내 제목·저자·목차·페이지First, the result of analysis on the first hypothesis “experience of verbal violence from hotel guests will affect job stress level” disclosed that only 2 out of 11 items had significant effect. Hypothesis 1 was accepted. Second, the result of analysis on the second hypothesis “experience of verbal violence from hotel guests will affect intention to find new jobs” disclosed that 0 out of 11 items had significant effect. Hypothesis 2 was dismissed. The result was different in previous studies, but it was concluded that verbal violence from guests in hotels did not have effect on the intention to change jobs for the hotel employees. Third, the result of analysis on the third hypothesis “job stress will affect the intention to change jobs” disclosed that 4 out of 8 items had significant effect. It is important for the chained-brand hotels to acknowledge that verbal violence experience in work areas will instigate job stress or intention to change jobs, causing adverse influence on the company name and organize various programs against verbal violence tominimize its adverse effects.
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목차
- Abstract
- I. 서론
- II. 이론적 배경
- Ⅲ. 연구설계
- Ⅳ. 실증분석결과
- Ⅴ. 결론
- 참고문헌
참고문헌
참고문헌 신청최근 본 자료
UCI(KEPA) : I410-ECN-0101-2018-323-001570680
