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논문 기본 정보

저자정보
(장안대학교) (동원대학교)
저널정보
한국관광레저학회 관광레저연구 관광레저연구 제32권 제5호(통권 제153호)
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    초록·키워드

    This study aims to suggest a strategic plan for human resource management of airline cabin crew. Empirical analysis was conducted on the effect of cabin crew"s interpersonal relationship on job satisfaction and career commitment. The number of questionnaire copies used in this study was 246. The survey was conducted from February 1, 2020 to February 29, 2020.
    The results of the verification were as follows: First, social-friendliness, independence-responsibility, sympathy-acceptance, and show-intake among interpersonal tendencies had a positive relationship with job satisfaction. Rebellion-disbelief had a negative effect on job satisfaction. Second, job satisfaction had a positive relationship with career commitment. SPSS 23.0 statistical package was used to validate the hypothesis. Influence relationships were derived by frequency analysis, reliability analysis, exploratory factor analysis, and multiple regression analysis.

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