인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
DBpia AI
AI 에이전트
AI 아이디어
AI 리더
AI 뷰어
Citeasy
크롬 서지관리 다운로드
개인구독
소속 기관이 없으신 경우, 개인 정기구독을 하시면 저렴하게
논문을 무제한 열람 이용할 수 있어요.
지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
피인용 0
초록·키워드
Objective: The aim of this study is to review literatures on the usability of ubiquitous service, and examine whether two approaches-usability and service quality approaches-are sufficient for the evaluation of ubiquitous service. Background: The emergence of ubiquitous technology and subsequent changes in life are bringing about incoming issues in service industry. Just as mobile payment system enabled users to replace annoying cash exchange in return for new problems of privacy and security, so is happening with commercial prevailing of ubiquitous service. It is, therefore, important to put all possible issues into consideration in evaluating a service with new technology, which necessitates inter-disciplinary approaches. Method: Prior to examination, current service concepts of ubiquitous system are observed, and related literatures are reviewed to delineate the attributes of ubiquitous service. Then, collected attributes of ubiquitous service are categorized into 3 perspectives: technology-, service-, and user-oriented attributes. User-oriented attributes are examined if they can be evaluated by typical usability approaches. Similarly, both technology- and service-oriented attributes are examined if they can be evaluated by service-quality approaches. Results: For usability approach, ‘invisible’ and ‘unobtrusive’ attributes of ubiquitous service is hard to be captured because typical usability test is dependent upon what user perceives. Also, service quality approach lacks holistic point of view to evaluate the scope of service properly. Conclusion: An analysis of various evaluation methods presents that the evaluation of ubiquitous services should consider the purpose of evaluation, the focus of evaluation and various evaluation techniques for further development. Application: It is expected that the results of this study could provide new direction of evaluation method for ubiquitous service.
본문·목차
인공지능 문자 인식 모델을 통해 추출된 텍스트로, 일부 오타나 오류가 포함될 수 있으나 지속적으로 개선 중입니다.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
최근 본 자료 전체보기
UCI(KEPA) : I410-ECN-0101-2013-530-001690226
