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논문 기본 정보

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한국HCI학회 한국HCI학회 학술대회 PROCEEDINGS OF HCI KOREA 2017 학술대회 발표 논문집
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    초록·키워드

    This study aims to identify the problems of current Ulsan BIS (bus information system) and improve the usability and user experience of the system. The key questions are what problems users experienced with Ulsan BIS, what alternatives users have used instead of Ulsan BIS and what wishes user have for future BIS. In order to answer the questions, three methods were adopted and user studies were conducted: contextual inquiry, focus group, and collage making. According to the results, users want BIS like an air for the universal problem and high accuracy. They also need just one solution rather than a combination with other map mobile apps such as Naver or Daum. Lastly, 4 wishes for BIS were derived: customizing, intuitiveness, harmony, and romance that decreases anxiety. They also had a wish of the interaction between passengers and drivers and of consistent bus information after they get on the bus.

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      UCI(KEPA) : I410-ECN-0101-2017-004-002137221