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논문 기본 정보

저자정보
(명지대학교)
저널정보
한국조리학회 Culinary Science & Hospitality Research Culinary Science & Hospitality Research Vol.27 No.7(Wn.132)
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    초록·키워드

    The present study examined the impact of role conflict between culinary job group workers in institutional food service at large corporations on emotional exhaustion, job engagement, and turnover intention. The workers were surveyed to achieve the purpose of the study. The study surveyed workers working in institutional food service at major domestic corporations. The survey was conducted for 15 days from February 1~15, 2021; a total of 500 surveys were distributed; and 466 surveys were used for the final analysis. The final analysis verified hypotheses through structural equation analysis. The results show an increase in role conflict between workers led to a significant increase in emotional exhaustion and a decrease in job engagement. On the other hand, an increase in role conflict did not directly lead to an increase in turnover intention. Furthermore, an increase in emotional exhaustion led to a significant decrease in job engagement but no significant change for turnover intention. In addition, an increase in job engagement led to a significant decrease in turnover intention. The above results show that managers in institutional food service at large corporations must build and apply in the field a detailed and smooth communication system for increasing the job engagement of culinary job group workers and decreasing their role conflict and emotional exhaustion to lower turnover intention.

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      UCI(KEPA) : I410-ECN-0101-2021-594-001917125