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논문 기본 정보

자료유형
학술저널
저자정보
(세종대학교) (세종대학교)
저널정보
한국외식산업학회 한국외식산업학회지 한국외식산업학회지 제18권 제1호(통권 제54호)
발행연도
수록면
81 - 99 (19page)

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초록· 키워드

The purpose of this study is to find out how the hygiene hotel affects associate satisfaction and organizational citizenship behavior through this study as a way for hotel companies to overcome this crisis due to COVID-19. This study was conducted on hotel staff who worked in 3-star or higher hotels located in Seoul and Gyeonggi-do. The survey was conducted in December 2021 for about one month. And 373 questionnaires were used for data analysis. The collected questionnaires were analyzed with structural equations and reliability, and confirmed factors. Due to COVID-19, a global pandemic infectious disease, travel agencies, airlines, and hotels are in a slump in the overall economy, leading to serious business deterioration. Furthermore, the tourism industry faced a major crisis due to the situation of instability in the employment of its employees. In particular, hotel companies, whose main customer base is tourists, are using the hygiene hotel as a strength to overcome this crisis. In addition, people who used existing hotels prefer non-face-to-face contact and outdoor activities due to COVID-19, suggesting that the type of accommodation and tourism are changing.
#Hygiene Hotel #Associate Satisfaction #Organizational Citizenship Behavior #COVID-19
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목차

  1. Abstract
  2. Ⅰ. 서론
  3. Ⅱ. 이론적 배경
  4. Ⅲ. 연구설계
  5. Ⅳ. 실증분석
  6. Ⅴ. 결론 및 시사점
  7. 참고문헌

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UCI(KEPA) : I410-ECN-0101-2022-324-001148642