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During COVID-19 pandemic, digital transformation was urgently necessary for the continuation of services and healthcare was no exception. The study aimed to explore the managers’ experience with digitalization by investigating the current applications, the transformation outcomes, and the future expectations. Eleven 30 to 45 minutes interviews were conducted with a purposive sample of managers working in healthcare organizations in Riyadh. The analysis started by encoding the participants to protect their identities, then the transcripts were thematically analyzed. The findings indicated that the pandemic has played a major role in the use of digital services and accordingly, the digital platforms impacted the delivery of care. The time to perform tasks was shortened and the effectiveness of data management was increased; decision-making was accelerated, and medical errors were reduced. On the other hand, data entry mistakes caused a few incorrect diagnoses, and less time was available to serve patients due to being busy with data entry. In conclusion, the experience with digitalization in healthcare seemed promising although there were some problems. Medical personnel should receive thorough training in data utilization and digital skills, effective policies and systems to protect data privacy are needed and finally, more experts in information technology are needed.
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