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자료유형
학술저널
저자정보
김선이 (이화여자대학교) 정순희 (이화여자대학교)
저널정보
가정과삶의질학회 가정과삶의질연구 한국가정관리학회지 제28권 4호 (통권 제106호)
발행연도
2010.8
수록면
127 - 138 (12page)

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This study examines the consumer behavior towards service satisfaction and loyalty in the wedding service market when differentiated services were provided through a market segmentation that includes products, prices, and channels for service choices. This study uses the questionnaire research method to compare the wedding service consumer satisfaction between Korea and Japan. As for married couples, the convenience of transportation and name-recognition were the most important considerations among Koreans when it comes to choosing a place for wedding ceremonies. Meanwhile, Japanese counterparts considered reason¬able prices and wedding services quality as the most important factors. In terms of the level of satisfaction in services provided by wedding halls, Korean married couples were found to be more satisfied than Japanese counterparts.
Second, the impact of the level of satisfaction with wedding services on consumer loyalty was analyzed. It was found that name-recognition was an important influencing factor among both Koreans and Japanese. An increased satisfaction with name-recognition, resulted in higher loyalty by individuals to wedding halls. In terms of showing loyalty to wedding halls, Koreans were found to be more influenced by name-recognition than the Japanese.
Third, there was no significant difference found in japan in terms of the impact of the level of satisfaction with wedding services loyalty.

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〈Abstract〉
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구방법 및 절차
Ⅳ. 연구분석 및 결과
Ⅴ. 결론 및 제언
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UCI(KEPA) : I410-ECN-0101-2012-400-003695735