지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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A growing number of academics and senior managers have recently come to recognize that the importance of emotional intelligence (EI) predicts outstanding performance in the workplace. Most public organizations have considered the emotions of employees as inappropriate for organizational life, disruptive, and illogical matters. Few studies have seriously considered EI topics in relation to public organizational theory. However, many public service jobs now require interpersonal contact that is either face-to-face or voice-to-voice. All these work require emotional intelligent employees who can exercise EI skills daily. This paper focuses on the overall EI concepts and the importance of EI in public organizations.
목차
〈Abstract〉
Ⅰ. Introduction
Ⅱ. Studies of Emotional Intelligence
Ⅲ. What Is Emotional Intelligence (EI)?
Ⅳ. Emotional Intelligence Measurement Instruments
Ⅴ. Why do public organizations need emotionally intelligent employees?
Ⅵ. Future directions
References
Appendix 1. MSCEIT & WLEIS measurement scales
Abstract
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