지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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초록· 키워드
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Delivery of a good quality of service in an efficient manner requires matching the supply of capacity with customer demand. Much research has employed queueing models that analyzed the service system on the basis of independent and stationary customer arrivals. However, the appointment system, which is widely used to facilitate customer access to service in many industries including healthcare, has significant influence on the customer arrival process so that the independent and stationary assumption does not hold in an appointment-based service system. In this regard, this paper aims to propose a model for accurate illustration of the appointment-based customer arrival process. The use of the proposed model allows us to evaluate the overall system performance such as mean waiting time and service level under various appointment policies instead of conducting simulation studies.
목차
Abstract
1. 서론
2. 문제의 정의 및 분석
3. 수치실험을 통한 모형 검증
4. 결론 및 추후 연구 방향
참고문헌
참고문헌 (29)
참고문헌 신청
1. [학술지(정기간행물)] - 김영한 / 1997 / 인터넷의 실시간 서비스 기술 / 한국통신학회지 14 (4) : 367 ~ 382
2. [보고서] - 신양우 / 2002 / 예약된 고객이 존재하는 대기체계의분석과 그 응용, 2001년도 지역대학우수과학자지원연구 결과보고서
3. [학술지(정기간행물)] - Bailey, N. / 1952 / A study of queues and appointment systems in hospital outpatient departments with special reference to waiting times / Journal of the Royal Statistical Society 14 : 185 ~ 199
4. [학술지(정기간행물)] - Cayirli, T. / 2003 / Outpatient scheduling in health care：A review of literature / Production and Operations Management 12 (4) : 519 ~ 549
5. [학술지(정기간행물)] - Creemers, S. / 2010 / Queueing models for appointment-driven systems / Annals of Operations Research 178 : 155 ~ 172
2. [보고서] - 신양우 / 2002 / 예약된 고객이 존재하는 대기체계의분석과 그 응용, 2001년도 지역대학우수과학자지원연구 결과보고서
3. [학술지(정기간행물)] - Bailey, N. / 1952 / A study of queues and appointment systems in hospital outpatient departments with special reference to waiting times / Journal of the Royal Statistical Society 14 : 185 ~ 199
4. [학술지(정기간행물)] - Cayirli, T. / 2003 / Outpatient scheduling in health care：A review of literature / Production and Operations Management 12 (4) : 519 ~ 549
5. [학술지(정기간행물)] - Creemers, S. / 2010 / Queueing models for appointment-driven systems / Annals of Operations Research 178 : 155 ~ 172
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UCI(KEPA) : I410-ECN-0101-2013-325-002611984