지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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Purpose: This study was to explore the relationships among emotional labor, social support, job satisfaction, organizationalcommitment, and turnover intention in healthcare providers. Methods: Participants were healthcare providers (54 male and 328 female) with a mean age of 30.28 years old. Data analysis were done with PASW 18.0 for descriptive statistics and AMOS 5.0 for path analysis. Results: The hypothetical path model showed a good fit to the empirical data (χ<SUP>2</SUP>=4.178, df=2, p= .124, GFI= .997, NFI= .995, NNFI= .987, RMSEA= .053). Emotional labor, job satisfaction, and organizational commitment had significant direct effects on turnover intention.
Social support had a significant direct effect on emotional labor, job satisfaction and organizational commitment, and indirect and total effect on turnover intention. Conclusion: These findings suggest that turnover prevention or education programs for healthcare providers should include maintaining good mood when interact with patients or visitors with various negative moods in healthcare setting. Further strategies may need to resolve emotional labor, enhance job satisfaction and organizational commitment, and provide social support.
Social support had a significant direct effect on emotional labor, job satisfaction and organizational commitment, and indirect and total effect on turnover intention. Conclusion: These findings suggest that turnover prevention or education programs for healthcare providers should include maintaining good mood when interact with patients or visitors with various negative moods in healthcare setting. Further strategies may need to resolve emotional labor, enhance job satisfaction and organizational commitment, and provide social support.
목차
Abstract
서론
연구방법
연구결과
논의
결론 및 제언
REFERENCES
참고문헌 (29)
참고문헌 신청
1. [단행본] - Batchelor, J. H. / 2011 / Emotional labor: The secret of customers'shappiness and employee's satisfaction / InternationalLabor Brief : 4 ~ 15
2. [학술지(정기간행물)] - Ben, D. W. / 2009 / Turnover among healthcare professionals / Radiology Management 31 (4) : 24 ~ 27
3. [단행본] - Caplan, G. / 1974 / Support systems and community mental health / Behavioral publications
4. [학위논문] - Choi, H. J. / 1992 / Study on the relationships between job characteristics and job motivations perceived by nurses / 석사 / Seoul National University
5. [학술지(정기간행물)] - 어금숙 / 2004 / 병원 임상간호사의 직무특성 및 직무만족과 이직의도와의 관계 / 임상간호연구 9 (2) : 81 ~ 92
2. [학술지(정기간행물)] - Ben, D. W. / 2009 / Turnover among healthcare professionals / Radiology Management 31 (4) : 24 ~ 27
3. [단행본] - Caplan, G. / 1974 / Support systems and community mental health / Behavioral publications
4. [학위논문] - Choi, H. J. / 1992 / Study on the relationships between job characteristics and job motivations perceived by nurses / 석사 / Seoul National University
5. [학술지(정기간행물)] - 어금숙 / 2004 / 병원 임상간호사의 직무특성 및 직무만족과 이직의도와의 관계 / 임상간호연구 9 (2) : 81 ~ 92
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UCI(KEPA) : I410-ECN-0101-2013-513-003373696