지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2014.5
- 수록면
- 5 - 17 (13page)
- DOI
- 10.15187/adr.2014.05.110.2.5
이용수
초록· 키워드
오류제보하기
Background In the service prototyping process, an efficient co-creation tool is necessary for stakeholders to easily access service prototyping. However, a system satisfying such needs has not been realized yet. Conventional online prototyping tools have limitations in being applied to service design since they are mostly developed for UX design. Therefore, this study aims to present a prototyping tool which can be used for co-creation without the limitations of time and place.
Methods For this study, we investigated the features of 10 online prototyping tools for service design and selected six of them to analyze their features and functions. We also interviewed five professional service designers to identify the requirements concerning service prototyping. Then based on insights gained from the above research, we proposed a service prototyping tool with a co-creation feature which is applicable to mobile application in service design.
Results The proposed service prototyping tool has the functions of ‘chatting’, ‘white boarding’ and ‘file sharing’ to provide faster communication and real-time user feedback. The ‘library’ in the tool provides four iconized components such as stakeholders, stakeholders actions, service objects and service scape, all of which are essential for service prototyping.
Conclusion This online prototyping tool will facilitate the co-creation of a service concept by providing useful functions so that even stakeholders without professional knowledge of service design will be able to participate in prototyping.
Methods For this study, we investigated the features of 10 online prototyping tools for service design and selected six of them to analyze their features and functions. We also interviewed five professional service designers to identify the requirements concerning service prototyping. Then based on insights gained from the above research, we proposed a service prototyping tool with a co-creation feature which is applicable to mobile application in service design.
Results The proposed service prototyping tool has the functions of ‘chatting’, ‘white boarding’ and ‘file sharing’ to provide faster communication and real-time user feedback. The ‘library’ in the tool provides four iconized components such as stakeholders, stakeholders actions, service objects and service scape, all of which are essential for service prototyping.
Conclusion This online prototyping tool will facilitate the co-creation of a service concept by providing useful functions so that even stakeholders without professional knowledge of service design will be able to participate in prototyping.
목차
1. Introduction
2. Service Prototyping and Co-creation
3. Cases of Service Prototyping Related Tools
4. Research on User Requirements
5. Mobile Application Design for Co-Creation
6. Conclusion
References
참고문헌 (2)
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UCI(KEPA) : I410-ECN-0101-2015-650-001416685