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자료유형
연구보고서
저자정보
송민수 (한국소비자원) 윤민섭 (한국소비자원) 나광식 (한국소비자원)
저널정보
한국소비자원 정책연구보고서 [정책연구 13-13] 소비자중재의 법제화에 관한 연구
발행연도
2013.12
수록면
1 - 120 (120page)

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초록· 키워드

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Due to the rapid progress of information and communication technology, the online and mobile commerce based on the virtual environment on the Internet is growing continuedly. With this, the necessity of use of ODR(Online Dispute Resolution) is also increasing, which caused many a number of international organizations and national agencies, such as OECD, UNCITRAL, the government of the United States and EU to continue discussing the adaptation of ODR for the reasons of cost-effective and faster resolution of disputes deriving from the online commerce until recently.

It is necessary to analyze domestic legislation related to ODR regulation and to find trends of national consumer policy and legislation. Regarding to UNCITRAL"s working on international norms, Korea national legislation related to ODR would be Framework Act on Electronic Commerce, Act on Consumer Protection in Electronic Commerce, ets., Arbitration Act, Framework Act on Consumers etc.

These days, arbitration actively is required to be used in many areas as the most effective dispute settlement scheme alternating trial of the court.
In Korea, consumer arbitration has not yet revitalized, but due to many merits arbitration system has such as promptness of dispute settlement, flexibility of procedure, tendency to use arbitration as alternative dispute resolution in consumer dispute will gain strength in the future.

It is necessary to analyze legislation for consumer arbitration due to the limitations of the consumer protection in the current arbitration. The purpose of this study is to analyze the limitations of the consumer dispute settlement system and to examine the validity of the legislation on consumer arbitration.

In the face of revitalization movement of consumer arbitration, it is required to examine consumer protection in consumer arbitration.

For this work, in the text, it has examined with the limitations and improvement the consumer dispute settlement system, comparative legal review of consumer arbitration, the legislation measures of consumer arbitration.

The protection considering specific circumstance of consumer who is not used to business relations is required in consumer arbitration. However, it is unnecessary to exclude the protection from arbitration subject of consumer dispute or do the protection through limitations on the time or method of arbitration agreement, since these will impede revitalization of consumer arbitration. Consumer protection in consumer arbitration has to be done through imposition of duty to offer accurate information to consumer.

In conclusion, consumer protection through out the legislation for consumer arbitration will contribute to consumer dispute settlement system.

Based on this legal study, we look forward to improve consumer policcy making and advancement of consumer legislation related in consumer dispute settlement system from now on.

목차

[표지]
[머리말]
[국문요약]
1. 연구목적
2. 연구내용
3. 결론 :소비자중재의 법제화를 통한 소비자보호
[차례]
표차례
[제1장 서론]
제1절 연구의 배경 및 목적
제2절 연구의 범위와 방법
[제2장 소비자분쟁해결제도의 한계점과 개선 필요성]
제1절 소비자분쟁해결제도의 개요 및 현황
제2절 현행 소비자분쟁조정제도의 한계점
제3절 소비자분쟁해결과 중재의 활용
제4절 소비자분쟁해결제도의 개선 방안
[제3장 소비자중재의 비교법적 검토]
제1절 미국
제2절 독일
제3절 일본
제4절 UNCITRAL ODR 관련 규범화 동향
[제4장 소비자중재의 법제화 방안]
제1절 소비자중재의 법적 쟁점
제2절 소비자중재의 제도화 방안
제3절 소비자중재의 도입을 위한 입법안
[제5장 결론]
[참고문헌]
[Executive Summary]

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