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학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
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연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2011.6
- 수록면
- 261 - 292 (32page)
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This research addresses the influences of creativity on quality management activities and business performance in service firms. Creativity of senior managers and organization is a major focal point for innovative quality management activities and high performance in nowadays. The research model suggested in this paper includes creativity of senior managers and organization, factors of quality management and business performance. Several hypotheses about relationships among them are suggested and tested empirically. The data are gathered from the firms which had award and certification recipients in quality management. We use 220 questionnaires for the final analysis. Consequently, creativity of senior managers and organization positively affects quality management factors and high business performance. Idea generation ability of organizational creativity doesn`t have an impact on quality management operational factors(human resources, measurement, analysis and knowledge management, and process) but on quality management driving factors(leadership, strategic planning, and customer and market focus). Problem solving ability of organizational creativity influences both factors of quality management. These factors of quality management affect financial performance via nonfinancial performance significantly.
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