지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2014.11
- 수록면
- 38 - 44 (7page)
이용수
초록· 키워드
오류제보하기
Objectives: This study was conducted to investigate the association between emotional labor and dysmenorrhea among women working in sales and call centers in Seoul, South Korea.
Methods: Working women in sales jobs and call centers in Seoul were interviewed face-to-face by well-trained interviewers. In total, 975 participants were analyzed in the final model. Emotional labor was measured using a constructed questionnaire with two components: an emotive effort component with three questions and an emotive dissonance component with five questions. To examine the association between emotional labor and dysmenorrhea, chi-squared tests and logistic regression were applied.
Results: The prevalence of dysmenorrhea among sales workers and call center workers were 43.0% and 61.1%, respectively. The adjusted odds ratios (OR) of emotive effort and emotive dissonance for dysmenorrhea in call center workers were 1.88 (95% confidence interval [CI], 1.07?3.28) and 1.72 (95% CI, 1.13?2.63), respectively. The adjusted OR of emotive effort and emotive dissonance for dysmenorrhea in sales workers were 1.71 (95% CI, 0.92?3.16) and 1.15 (95% CI, 0.67?1.98), respectively.
Conclusions: Emotional labor was found to be associated with dysmenorrhea in call center workers. Further studies to investigate other factors, such as management strategies and the relationship between emotional labor and dysmenorrhea, are needed to support interventions to prevent dysmenorrhea that will further promote the quality of health and life of working women.
Methods: Working women in sales jobs and call centers in Seoul were interviewed face-to-face by well-trained interviewers. In total, 975 participants were analyzed in the final model. Emotional labor was measured using a constructed questionnaire with two components: an emotive effort component with three questions and an emotive dissonance component with five questions. To examine the association between emotional labor and dysmenorrhea, chi-squared tests and logistic regression were applied.
Results: The prevalence of dysmenorrhea among sales workers and call center workers were 43.0% and 61.1%, respectively. The adjusted odds ratios (OR) of emotive effort and emotive dissonance for dysmenorrhea in call center workers were 1.88 (95% confidence interval [CI], 1.07?3.28) and 1.72 (95% CI, 1.13?2.63), respectively. The adjusted OR of emotive effort and emotive dissonance for dysmenorrhea in sales workers were 1.71 (95% CI, 0.92?3.16) and 1.15 (95% CI, 0.67?1.98), respectively.
Conclusions: Emotional labor was found to be associated with dysmenorrhea in call center workers. Further studies to investigate other factors, such as management strategies and the relationship between emotional labor and dysmenorrhea, are needed to support interventions to prevent dysmenorrhea that will further promote the quality of health and life of working women.
목차
Abstract
Introduction
Materials and methods
Results
Discussion
Conclusions
References
참고문헌 (35)
참고문헌 신청
Korean Statistical Information Service: Gender/industry workers
Korean Statistical Information Service: Nationwide gender industry/occupation workers
Chung JJ / 2003 / Development of Guidelines for Woman Worker's Health Management / Occupational Safety and Health Research Institute :199
Hochschild A / 2003 / The Managed Heart: Commercialization of Human Feeling (Twentieth Anniversary Edition) / University of California Press
Kruml SM / 2000 / Exploring the dimensions of emotional labor: the heart of Hochschild’s work / Management Communication Quarterly 14(1):8~49
Korean Statistical Information Service: Nationwide gender industry/occupation workers
Chung JJ / 2003 / Development of Guidelines for Woman Worker's Health Management / Occupational Safety and Health Research Institute :199
Hochschild A / 2003 / The Managed Heart: Commercialization of Human Feeling (Twentieth Anniversary Edition) / University of California Press
Kruml SM / 2000 / Exploring the dimensions of emotional labor: the heart of Hochschild’s work / Management Communication Quarterly 14(1):8~49
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UCI(KEPA) : I410-ECN-0101-2016-517-001953043