지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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This study was done to identify the mediating effect of emotional dissonance in the relationship between emotional labor and burnout among clinical nurses. Methods: A cross-sectional survey design was used. The participants were 257 nurses working at three general hospitals located in Seoul and Gyeonggi Province. Data were collected by convenience sampling using self-report questionnaires that consisted of general characteristics, and measures of emotional labor, emotional dissonance and burnout. Data were analyzed with descriptive statistics, t-test, ANOVA, correlation, and multiple regression. Results: The findings of the multiple regression were as follows. First, surface acting of emotional labor showed significant positive effects on emotional dissonance and burnout. Second, when surface acting and emotional dissonance were entered into the regression model at the same time, surface acting showed an insignificant effect on burnout, however, emotional dissonance showed a significant effect. Finally, emotional dissonance had a mediating effect only between surface acting of emotional labor and burnout, not between deep acting and burnout. Conclusion: Results of the study suggest that as a way to reduce burnout, nursing administrators should develop educational programs for nurses to perform deep acting of emotional labor instead of surface acting at the moment of truth.
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참고문헌 (29)
참고문헌 신청
1. [학술지(정기간행물)] - Ahn, S. A. / 2011 / The impact of nurses' job demands, job resources, emotional labor and emotional intelligence on burnout / Social Science Research Review 27 (4) : 25 ~ 43
2. [학술지(정기간행물)] - 백다원 / 2012 / 임상간호사의 감정노동과 소진의 관계에서 사회적지지와 감성지능의 효과 / 간호행정학회지 18 (3) : 271 ~ 280
3. [학술지(정기간행물)] - Baron, R. M. / 1986 / The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations / Journal of Personality and Social Psychology 51 : 1173 ~ 1182
4. [학술지(정기간행물)] - Brotheridge, C. M. / 2002 / Emotional labor and burnout: Comparing two perspectives of people work / Journal of Vocational Behavior 60 : 17 ~ 39
5. [학술지(정기간행물)] - Brotheridge, C. M. / 2003 / Development and validation of the Emotional Labour Scale / Journal of Occupational and Organizational Psychology 76 : 365 ~ 379
2. [학술지(정기간행물)] - 백다원 / 2012 / 임상간호사의 감정노동과 소진의 관계에서 사회적지지와 감성지능의 효과 / 간호행정학회지 18 (3) : 271 ~ 280
3. [학술지(정기간행물)] - Baron, R. M. / 1986 / The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations / Journal of Personality and Social Psychology 51 : 1173 ~ 1182
4. [학술지(정기간행물)] - Brotheridge, C. M. / 2002 / Emotional labor and burnout: Comparing two perspectives of people work / Journal of Vocational Behavior 60 : 17 ~ 39
5. [학술지(정기간행물)] - Brotheridge, C. M. / 2003 / Development and validation of the Emotional Labour Scale / Journal of Occupational and Organizational Psychology 76 : 365 ~ 379
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UCI(KEPA) : I410-ECN-0101-2016-512-002725902