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논문 기본 정보

저자정보
(동아대학교)
저널정보
한국서비스경영학회 서비스경영학회지 서비스경영학회지 제17권 제3호
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피인용 2

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    초록·키워드

    The purpose of this study is to examine the relationships of acquired knowledge types, knowledge creation capability and organizational performance in typical knowledge-intensive professional service organizations. By the structural equation analysis of 172 consultants survey of global management consulting organizations in Korea, key findings are as follows. Firstly, articulate knowledge has no significant influences on knowledge creation capability. Secondly, tacit knowledge has positive significant impact on knowledge creation capability. Tacit knowledge has more strong relationship with knowledge creation capability rather than articulate knowledge. Thirdly, tacit knowledge has strong influences on articulate knowledge. It means that articulate and tacit knowledges interact with each other. Finally, knowledge creating capability has strong positive impacts on both organizational service and financial performances.
    This study identified the importance of tacit knowledge for knowledge creation, which lead to improve organizational innovation and performance in professional service organization. Especially, experiences and market insights are critical factors. This results provide some strategic implications for effective knowledge management in professional service organization.

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      UCI(KEPA) : I410-ECN-0101-2017-324-001392125