지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2014.7
- 수록면
- 241 - 267 (27page)
이용수
초록· 키워드
오류제보하기
The purpose of this study was to investigate the relationships among hotel employee’s emotional labor, job stress, and burnout, as well as moderating effects of emotional regulation on the causal relationships between job stress and burnout. A valid sample of 194 employees from 2 five-star and 2 four-star hotel in Pusan, Korea was used to test hypotheses. Construct validity and reliability of all measurements in this study were checked and then structural equation modeling and multiple group analysis were conducted. The finding of this study are as follow : First, The effect of emotional labor on job stress was significant. Second, job stress had a significant effect on burnout, Third, however, a direct effect of emotional labor on burnout was not significant. Thus, the relationships between hotel employee``s emotional labor and burnout were fully mediated by job stress. Fourth ,job stress of hotel employees who was lowly seeking supports related on burnout significantly, but the effects of them are less than the employees highly seeking supports. Fifth, the relationships between job stress and burnout were moderated by active coping strategies of hotel employees, which of employee group, low active coping strategies, was stronger than high group. Sixth, avoidance or diversion were not effective strategies on stressful situation in hotel service encounter context.
목차
등록된 정보가 없습니다.
참고문헌 (0)
참고문헌 신청이 논문의 저자 정보
이 논문과 함께 이용한 논문
최근 본 자료
댓글(0)
0
UCI(KEPA) : I410-ECN-0101-2018-326-002144747