지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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This study aims to empirically analyze the effectual relationship by deriving antecedent factors(role stress factors) for work-family conflicts(WFC) of service encounter employees who were actually working in travel agents. The previous other research has greatly advanced the understanding of role stress, burn-out and WFC by providing a theoretical framework. But previous research has not investigated the tenants of the framework across various WFC structural relationships between other variables on employee of travel industry. Data obtained from survey of 315 employees who working in the travel agency. In this research, the role conflict has positive effects on emotional exhaustion. And the role overload has positive effect on reduced personal accomplishment. Burn-out factors have positive effect on WFC. Also, the social support factor reduce the work-family conflicts. From the theoretical, I discuss the literature proposal related to how to control the role stress and propose the research framework. From the practical perspective, managers must establish system to reduce the personal role through the changing the working system. And in the personal side, employee make mentor more than one person for their life. Suggestion for other research, researcher will adopt the other variables for reducing work-family conflicts.
목차
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참고문헌 (40)
참고문헌 신청
Lambert, V. A. / 2004 / Workplace Stressors, Ways of Coping and Demographic Characteristics as Predictors of Physical and Mental Health of Japanese Hospital Nurses / International Journal of Nursing Studies 41(1):85~97
Maslach C. / 1981 / The Measurement of Experienced Burnout / Journal of Occupational Behavior 2:99~113
Maslach, C. / 2001 / Job burnout / Annual Review of Psychology :397~422
Matteson, M. T. / 1987 / Individual Stress Management Interventions: Evaluation of Techniques / Journal of Managerial Psychology 2(1):24~30
Montgomery, D C / 1996 / A Model of Financial Securities Salespersons' Job Stress / The Journal of Services Marketing 10(3):21
Maslach C. / 1981 / The Measurement of Experienced Burnout / Journal of Occupational Behavior 2:99~113
Maslach, C. / 2001 / Job burnout / Annual Review of Psychology :397~422
Matteson, M. T. / 1987 / Individual Stress Management Interventions: Evaluation of Techniques / Journal of Managerial Psychology 2(1):24~30
Montgomery, D C / 1996 / A Model of Financial Securities Salespersons' Job Stress / The Journal of Services Marketing 10(3):21
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