지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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As the airline industry depends greatly on human service, customers' satisfaction relies on cabin crews' services when travelling. In order to stimulate knowledge sharing for cabin crews, creating a right environment for high level of leader-member exchange is a necessity. This study intends to confirm whether leader-member exchange affects knowledge sharing and whether knowledge sharing affects managerial performance. Total 145 sheets were used for an empirical analysis with SPSS program version 20.0 and AMOS Program. To summarize the results of the study; first, cabin crews' perceived loyalty and respect to speciality positively influenced their perceived knowledge sharing. Second, the perceived knowledge sharing influenced perceived internal business process and 'learning and growth'. These results imply that airline companies make it possible to enhance activities of knowledge sharing by increasing the level of leader-member exchange, which can result in heightening managerial performance at airline industry. Therefore, airline companies should have leadership training programs of inducing employees to have more loyalty from their subordinates.
목차
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참고문헌 (28)
참고문헌 신청
Achroll, R. S. / 1989 / Environmental Determinants of Decision-making Uncertainty in Marketing Channels / Journal of Marketing Research 25 (1) : 36 ~ 50
Ahmed, P. K. / 1999 / Measurement Practice for Knowledge Management / Journal of Workplace Learning 11 (8) : 304 ~ 315
Arthur, J. B / 2005 / Ramping up the Organizational Learning Curve: assessing the Impact of Deliberate Learning on Organizational Performance under Gain Sharing / Academy of
Ayoko, O. B / 2010 / Teams' Reactions to Conflict and Teams' Task and Social Outcomes: The Moderating Role of Transformational and Emotional Leadership / European Management
Babin, B. J. / 1996 / The Effects of Perceived Co-worker Involvement and Supervisor Support on Service Provider Role Stressor, Performance and Job Satisfaction / Journal of
Ahmed, P. K. / 1999 / Measurement Practice for Knowledge Management / Journal of Workplace Learning 11 (8) : 304 ~ 315
Arthur, J. B / 2005 / Ramping up the Organizational Learning Curve: assessing the Impact of Deliberate Learning on Organizational Performance under Gain Sharing / Academy of
Ayoko, O. B / 2010 / Teams' Reactions to Conflict and Teams' Task and Social Outcomes: The Moderating Role of Transformational and Emotional Leadership / European Management
Babin, B. J. / 1996 / The Effects of Perceived Co-worker Involvement and Supervisor Support on Service Provider Role Stressor, Performance and Job Satisfaction / Journal of
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