지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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초록· 키워드
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The purpose of this study was to investigate the degree of verbal violence against dental hygienists, their emotional reaction and the relation between their intention of job transfer and verbal violence so that it could offer the basic data for developing the way how to cope with verbal violence and for improving their performance. Two hundred fifty-seven dental hygienists working for dentists' in Busan were interviewed from May 17 to 31, 2014 to collect data, of which analysis was as follows: 1) As a result of verbal violence done by patients and their guardians, 80.5% said that they experienced crude language with 17.5% forceful and imperative sentence, and 13.2% ignorant statements about their job. They were exposed to verbal violence once or twice every 6 months. As a result of researching verbal violence of co-working senior or junior hygienists, 52.1% answered that their co-working senior or junior hygienists talked crude language and 38.1% said their co-workers happened to say crude language to them. The crude language experience was relatively high as 20.2% and once or twice a week. As a result of verbal violence done by dentists, 47.5% said that they've heard crude language and 34.6% said that they experienced forceful and imperative sentence. 2) The overall average of the intention to transfer their job was 3.06±1.03, while the highest intention of job transfer was 3.11±0.91 where they said I have once wanted to transfer my job. 3) As a result of seeing the relation among verbal violence, emotional reaction and the intention of job transfer, there was co-relation between verbal violence and the patients' age (p＜0.01); there were also co-relation between verbal violence of patients, co-workers and dentists (p＜0.01). There was also significant relation between emotional reaction on verbal violence and their intention of job transfer (p＜0.001).
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참고문헌 (26)
참고문헌 신청
/ / http://bogun.nodong.org/xe/index.php?mid=khmwu_5_4&listStyle=webzine&page=51&document_srl=131527
Arnetz JE / 2001 / Violence toward health care staff and possible effects on the quality of patient care / Soc Sci Med 52 : 147 ~ 427
Bae AR : The relationships among verbal abuse experience, emotional response, coping and emotional intelligence in hospital nurses. Unpublished master's thesis / 2012 / Gyeongsang Nat
Buback D / 2004 / Assertive training to preventverbalabuse in the OR, Association of Operating Room Nurse / AORN J 79 : 148 ~ 164
Cox H / 1991 / Verbal abuse nation wide, part I: oppressed group behavior / Nurs Manag 22 : 2 ~ 35
Bae AR : The relationships among verbal abuse experience, emotional response, coping and emotional intelligence in hospital nurses. Unpublished master's thesis / 2012 / Gyeongsang Nat
Buback D / 2004 / Assertive training to preventverbalabuse in the OR, Association of Operating Room Nurse / AORN J 79 : 148 ~ 164
Cox H / 1991 / Verbal abuse nation wide, part I: oppressed group behavior / Nurs Manag 22 : 2 ~ 35
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