Performance Evaluation of Public Hospital Information Systems by the Information System Success Model

조경원; 배성권; 류지혜; 김경나; 안창호; 채영문

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자료유형: 학술저널

저자정보: 조경원 배성권 류지혜 김경나 안창호 채영문

저널정보: 대한의료정보학회 Healthcare Informatics Research Healthcare Informatics Research 제21권 제1호

발행연도: 2015.1

수록면: 43 - 48 (6page)

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연구주제

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연구배경

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연구방법

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연구결과

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Objectives: This study was to evaluate the performance of the newly developed information system (IS) implemented on July1, 2014 at three public hospitals in Korea. Methods: User satisfaction scores of twelve key performance indicators of six ISsuccess factors based on the DeLone and McLean IS Success Model were utilized to evaluate IS performance before and afterthe newly developed system was introduced. Results: All scores increased after system introduction except for the completenessof medical records and impact on the clinical environment. The relationships among six IS factors were also analyzed toidentify the important factors influencing three IS success factors (Intention to Use, User Satisfaction, and Net Benefits). Allrelationships were significant except for the relationships among Service Quality, Intention to Use, and Net Benefits. Conclusions:The results suggest that hospitals should not only focus on systems and information quality; rather, they should alsocontinuously improve service quality to improve user satisfaction and eventually reach full the potential of IS performance.

#Electronic Medical Records #Information Systems #Evaluation Studies

참고문헌 (10)

참고문헌 신청

Chin WW. / 1998 / Modern methods for business research / Lawrence Erlbaum : 295 ~ 336

DeLone WH / 2003 / The DeLone and McLean model of information systems success : a ten-year update / Journal of Manag Inf Syst 19 (4) : 9 ~ 30

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Kaushal R / 2003 / Effects of computerized physician order entry and clinical decision support systems on medication safety : a systematic review / Arch Intern Med 163 (12) :

Pai FY / 2011 / Applying the Technology Acceptance Model to the introduction of healthcare information systems / Technol Forecast Soc Change 78 (4) : 650 ~ 660

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