지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
이용수
초록· 키워드
오류제보하기
The purpose of this study is ultimately to contribute to enhancing quality of patients' life, by grasping quality level of care-giving service that is recognized by inpatients of long-term care hospital, and by pursuing a plan for improving quality of care-giving service based on this. For this, targeting 500 patients who entered 40 long-term care hospitals in Daejeon Metropolitan City, the quality of service was multi-dimensionally grasped by using SERVQUAL scale. As a result of research, the quality of care-giving service, which is recognized by patients as survey subjects, tended to be relatively high with about 4 points as a whole out of 5-point perfection. By item, reliability was indicated to be the highest with 4.56 points. The next was surveyed to be in order of tangibility, empathy, responsiveness, and assurance.
목차
등록된 정보가 없습니다.
참고문헌 (15)
참고문헌 신청
Chapman David / 1998 / New Public Sector Marketing / Finalcial Times Pitman Publishing
Cronic, J. J / 1992 / Measuring service quality: A reexamination and extension / Journal of Marketing 56 : 55 ~ 68
Myers A / 1969 / Persornel Administration; a Point of view and a Method / McGrew-Hill
Parasurman / 1998 / SERVQUAL; a Multile-item scale for measuring consumer perceptions of service quality / Journal of Retailing 64 (1) : 12 ~ 36
김은정 / 2008 / 사회서비스품질 접근 동향과 품질표준설정, 사회서비스 활성 화를 위한 품질 및 성과관리체계구축방안II
Cronic, J. J / 1992 / Measuring service quality: A reexamination and extension / Journal of Marketing 56 : 55 ~ 68
Myers A / 1969 / Persornel Administration; a Point of view and a Method / McGrew-Hill
Parasurman / 1998 / SERVQUAL; a Multile-item scale for measuring consumer perceptions of service quality / Journal of Retailing 64 (1) : 12 ~ 36
김은정 / 2008 / 사회서비스품질 접근 동향과 품질표준설정, 사회서비스 활성 화를 위한 품질 및 성과관리체계구축방안II
이 논문의 저자 정보
최근 본 자료
댓글(0)
0