지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2013.1
- 수록면
- 399 - 405 (7page)
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초록· 키워드
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The purpose of this work is to investigate how skin beauticians’ stress management affects customer orientation in managing skin beauty salons and thereby increase skin beauticians’ health and quality of life and provide a fundamental material that will be used to make an efficient standard service manual for skin beauty salons. The survey about demographical characteristics, stress management and customer orientation was used to find out how stress management affect customer orientation. The study results are presented as follows: First, regarding stress management, the most found was the answer that ‘the respondents are aware of their stress factors’; regarding customer orientation, the most found was the answer that I do my best to treat customers with a bright smile on my face. Secondly, according to the analysis as to how demographial characteristics and stress management affect customer orientation, it was found that the better the capability of managing stress was, the higher its significant effects on customer orientation was. The study result revealed that what matters most in stress management factors is that skin beauticians try to realize their stress factors and thatthey have positive thoughts. Therefore, it is necessary for skin beauticians to realize their stress factors, think positively and make their efforts to ease a sense of stress. With this individual efforts, it is necessary to provide institutional support in the perspective of managers’ operation rules and in the social dimension.
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참고문헌 (20)
참고문헌 신청
Deshpande R / 1993 / Corporate culture, customer orientation and innovativeness in Japanese firms: a quadarad analysis / J. Marketing 57 : 30 ~
Hoffman KD / 1991 / Creating customer orientated employees: The case in home care / J. Health Care Marketing 11 : 24 ~ 32
Kelly SW / 1992 / Developing customer orientation among service employees / J. The Aca. Marketing Sci 20 : 27 ~ 36
Kyriacou C / 1987 / Understanding the stress process: linking social support with focus of control beliefs / J. Gerontol 42 : 589 ~ 593
Poter LW / 1973 / Organizational work and personal factors in employee turnover and absenteeism / Psychol. Bulletin 80 : 151 ~ 176
Hoffman KD / 1991 / Creating customer orientated employees: The case in home care / J. Health Care Marketing 11 : 24 ~ 32
Kelly SW / 1992 / Developing customer orientation among service employees / J. The Aca. Marketing Sci 20 : 27 ~ 36
Kyriacou C / 1987 / Understanding the stress process: linking social support with focus of control beliefs / J. Gerontol 42 : 589 ~ 593
Poter LW / 1973 / Organizational work and personal factors in employee turnover and absenteeism / Psychol. Bulletin 80 : 151 ~ 176
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