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지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2012.1
- 수록면
- 81 - 96 (16page)
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초록· 키워드
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The purpose of this research is to investigate the effect of emotional labor on learning orientation and organizational commitment of Hotel employees. The data were analyzed with frequency, factor, reliability, covariance, and structure analysis. The SPSS 10.1 and AMOS 4.0 for Windows program were used for the analysis. The major findings could be summarized as follow:Firstly, the analysis on relationship between emotional labor and learning orientation revealed that deep acting dimensions had effect on learning orientation, but surface acting dimension of emotional labor did not affect learning orientation. Secondly, the analysis on relationship between emotional labor and organizational commitment revealed deep acting affected organizational commitment only. Thirdly, learning orientation have been shown to give positive influence to organizational commitment.
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참고문헌 (36)
참고문헌 신청
[학술지(
Adelmann, P. K. / 1989 / Emotional Labor and Employee Well-Being / 박사 / The University of Michigan
Allen, N. J. / 1990 / The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization / Journal of Occupational Psychology 63 (1) : 1
Brotheridge, C. / 2003 / Development and Validation of the Emotional Labor Scale / Journal of Occupational and Organizational Psychology 76 (3) : 365 ~ 379
Chu, K. H. / 2006 / Development and Validation of the Hospitality Emotional Labor Scale / Tourism Management 27 (6) : 1181 ~ 1191
Adelmann, P. K. / 1989 / Emotional Labor and Employee Well-Being / 박사 / The University of Michigan
Allen, N. J. / 1990 / The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization / Journal of Occupational Psychology 63 (1) : 1
Brotheridge, C. / 2003 / Development and Validation of the Emotional Labor Scale / Journal of Occupational and Organizational Psychology 76 (3) : 365 ~ 379
Chu, K. H. / 2006 / Development and Validation of the Hospitality Emotional Labor Scale / Tourism Management 27 (6) : 1181 ~ 1191
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