지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2012.1
- 수록면
- 93 - 119 (27page)
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초록· 키워드
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This study aimed at inquiring into the effect of the emotional labor of casino dealers' perception on customer orientation, and catching the moderating role by the level of leader's emotional intelligence as the mechanism, which can ease this relation.
A survey was made on casino dealers at Kangwon Land through questionnaires.
The factors composition, which releases in the existing precedent studies, was almost supported by measuring the emotional labor and customer orientation with casino dealers on the basis of the existing precedent studies.
The well-timed application of the emotional application, emotional regulation and emotional perception of leader for efficient organization management in casino corporations could contribute to efforts for the inspiration and raise of dealers' customer-oriented mind.
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참고문헌 (30)
참고문헌 신청
Abraham,C / 2003 / The relationship between emotional intelligence and work attitude, behavior and outcomes / Journal of Managerial Psychology 18 (8) : 788 ~ 813
Arnold,B / 2003 / The effect of emotional labor on depression and job dissatisfaction among young workers / The Johne Hopkins University
Ashforth, B. E / 1993 / Emotional Labor in Service Roles: The Influence of Identity / Academy of Management Review 18 : 89 ~ 90
Bar-on,R / 1988 / The Development of a Concept of Psychologival Well-Being / 박사 / Rhodes University, South Africa
Bass Bm / 1977 / Does the transactional-transformational leadership paradigm transcend organizational and national boundaries / American Psychologist 52 : 130 ~ 139
Arnold,B / 2003 / The effect of emotional labor on depression and job dissatisfaction among young workers / The Johne Hopkins University
Ashforth, B. E / 1993 / Emotional Labor in Service Roles: The Influence of Identity / Academy of Management Review 18 : 89 ~ 90
Bar-on,R / 1988 / The Development of a Concept of Psychologival Well-Being / 박사 / Rhodes University, South Africa
Bass Bm / 1977 / Does the transactional-transformational leadership paradigm transcend organizational and national boundaries / American Psychologist 52 : 130 ~ 139
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