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학술저널
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한국의학교육학회 Korean Journal of Medical Education Korean Journal of Medical Education 제25권 제1호
발행연도
2013.1
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29 - 38 (10page)

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Purpose: The purpose of this study was to examine the concordance between self and standardized patient (SP) ratings of medical students' communication skills. Methods: Forty-three students interviewed SPs. The students were asked to complete a communication skills questionnaire that comprised 2 measures (empathy and interpersonal communication) before the interview. After each student’s interview with the SP, the latter completed the same questionnaire as the students. Results: Based on Lin's concordance coefficient, there was strong disconcordance between students' self-ratings and the SPs' ratings. With regard to empathic communication, more than 50% of students who considered themselves higher than middle level were regarded by SP as low level. On interpersonal communication, 39% of students who assessed themselves as higher than middle level were scored low level by SPs. Conclusion: There was strong disconcordance between students' self-ratings and the SPs' ratings—students tended to overevaluate themselves regarding their communication skills. These differences might result in patient dissatisfaction and noncompliance. Further,it could become a serious hindrance to the development of a good doctor-patient relationship. Medical educators should make sincere efforts to reduce this gap by teaching medical students the importance of the patients' perception of his doctors'communication skills.

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