인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
DBpia AI
AI 에이전트
AI 아이디어
AI 리더
AI 뷰어
Citeasy
크롬 서지관리 다운로드
개인구독
소속 기관이 없으신 경우, 개인 정기구독을 하시면 저렴하게
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지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록·키워드
Ethical management is recognized as an essential element for the survival and development of a company in an international economic society where market competition is intensifying. Because the airline industry provides services through direct contact with customers, employee behavior through employee ethical values plays a critical role in service quality. Therefore, this study empirically examined the impact of the airline’s ethical management on organizational trust, job satisfaction and organizational citizenship behavior among employees of A Airlines in Korea.
As a result of research, first, ethical policy and ethical culture have a positive effect on organizational trust, job satisfaction, and organizational citizenship behavior. Second, organizational trust and job satisfaction have a positive effect on organizational citizenship behavior. Lastly, ethical management has a significant effect on organizational citizenship behavior by mediating organizational trust and job satisfaction.
Through this study, we seek the theoretical foundation of airlines’ ethical management in the 21st century business environment in which ethical management is a key criterion for assessing the competitiveness of companies, and we propose strategies and practices for sustainable development of airlines.
As a result of research, first, ethical policy and ethical culture have a positive effect on organizational trust, job satisfaction, and organizational citizenship behavior. Second, organizational trust and job satisfaction have a positive effect on organizational citizenship behavior. Lastly, ethical management has a significant effect on organizational citizenship behavior by mediating organizational trust and job satisfaction.
Through this study, we seek the theoretical foundation of airlines’ ethical management in the 21st century business environment in which ethical management is a key criterion for assessing the competitiveness of companies, and we propose strategies and practices for sustainable development of airlines.
본문·목차
인공지능 문자 인식 모델을 통해 추출된 텍스트로, 일부 오타나 오류가 포함될 수 있으나 지속적으로 개선 중입니다.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
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UCI(KEPA) : I410-ECN-0101-2020-324-000892590
