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논문 기본 정보

자료유형
학술저널
저자정보
최복연 (International Health Service and Plastic Surgery Ward at Samsung Medical Center) 김동태 (School of Industrial Management, Koreatech)
저널정보
한국경영정보학회 Asia pacific journal of information systems Asia pacific journal of information systems 제23권 제1호
발행연도
2013.1
수록면
45 - 63 (19page)

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The purpose of this research is on the identification of the effects of perceived interactivity formed by the electronic collaborative referral system on the organizational loyalty. Two channels through which the effects proceeded were investigated. One is the "system channel" which consists of "interactivity of the inter-organizational system ${\rightarrow}$ intention of using the system ${\rightarrow}$ organization loyalty" (hypothesis 1, 2), that is the channel which anticipates that a better understanding on the interactivity of the inter-organizational system makes the intention of the using the system strong, and this strong intention results the higher organization loyalty. The other is "organization channel" which consists of "interactivity of the inter-organizational system ${\rightarrow}$ perceived interactivity on the counterpart ${\rightarrow}$ perceived relation benefits with the counterpart ${\rightarrow}$ organization loyalty" (hypothesis 3, 4, 5). The channel means that as the perceived interactivity of users on the inter-organizational system becomes greater, the perceived interactivity with the counterpart is increasing. And this makes the users feel that more benefits can be obtained by the relationship with system providing organization, and finally makes the organization loyalty that is the intention to maintain the relationship greater. The corroborative evidence data confirm the two channels are obtained by questing on the electronic referral system of Samsung Medical Center to the doctors of the first and second collaborated hospitals or clinics, and by analyzing statistically. The verification result for the "system channel" showed that as the perception on the interactivity of inter-organizational system was increasing, the intention for consistent using increased(support hypothesis 1), and then the organization loyalty that is the relationship maintaining indication by using the referral system also increased(support hypothesis 2). And the confirmation result for the "organization channel" indicated that the perceptive interactivity on the counterpart increased as the understanding on the interactivity of inter-organizational system increased(support hypothesis 3), consecutively, with the intuitive relation benefits increase with the counterpart(support hypothesis 4) the organization loyalty means the intention to maintain the relationship was confirmed to increase(support hypothesis 5). These results demonstrate that when the perceived interactivity in using many systems at the collaboration between organizations is increasing, the positive image on the systems creates the consistent system using intention, and the positive image increases the wants for preserving the relationship with counter organization. In addition, the perceived interactivity of inter-organizational system users affects directly on the perceived interactivity of the counter organization, so the important role of inter-organizational system in promoting the interactivity between cooperative counterparts was recognized. And the perceived interactivity on the counter organization become greater, the influence on the perceived benefits from cooperation is positive. Therefore, the perceived interactivity by using inter-organizational system was confirmed as a prerequisite for the continuous relationship.
#Organizational Environment #Organizational Environment #Inter-Organizational System #Perceived Interactivity #Perceived Relational Benefit #Organization Loyalty

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참고문헌 (70)

참고문헌 신청
Algesheimer, R / 2005 / The Social Influence of Brand Community:Evidence from European Car Clubs / Journalof Marketing 69:19~34 google schola Anderson, James C / Structural Equation Modeling in Practice: AReview and Recommended Two-StepApproach / Psychological Bulletin 103(3):411~423 google schola Bakos / 1991 / Information Links andElectronic Marketplaces : The Role of InterorganizationalInformation Systems in VerticalMarkets / Journal of Management InformationSystems 8(2):31~52 google schola 방정혜 / 2010 / 관계혜택과 브랜드 동일시의 역할에 관한 탐색적 연구: 브랜드 동일시의 매개역할을 중심으로 / 아시아마케팅저널 12(2):155~175 dbpia Barnes, J.G / 1994 / The Issue of Establishing Relationshipswith Customers in Service Companies: When are Relationships Feasible andWhat Form Should They Take, Presented atThird Annual Frontiers in Service / VanderbiltUniversity :6~8 google schola

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