지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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초록· 키워드
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Background: The objective of this study was to explore patient family's evaluation of emergency department (ED) service satisfaction and to compare these with ED staff perception of patient family's evaluation. Methods: Based on two surveys of the National Emergency Medical Center: the 2008 National Survey for Recognition and Satisfaction towards Emergency Medical Services and the 2008 Opinion Survey of Emergency Medical Service Providers, satisfaction gaps among physicians, nurses, and patient family were evaluated by Kruskal-Wallis tests and Wilcoxon-Mann-Whitney tests. Furthermore, the factors associated with satisfaction of emergency medical service were identified by ordinal logistic regression models. Results: There were statistically significant gaps among physicians, nurses, and patient family in overall satisfaction with ED visit, length of stay in ED, enough explanation, physicians/nurses kindness, and ED facilities. Age and income in the patient family model, the number of beds in hospital, job satisfaction and year of service in the physicians model, and the number of beds in hospital, job satisfaction and the number of patients per duty hour in the nurses model were statistically significant factors associated with evaluation/ perception of ED service satisfaction. Conclusion: Patient satisfaction is an important indicator of the quality of care and service delivery in the ED. To improve and understand satisfaction in ED service, a dyadic view of the evaluation of service quality and satisfaction-that is, from the perspectives of both the patient and the emergency medical service providers-should be concerned.
목차
등록된 정보가 없습니다.
참고문헌 (23)
참고문헌 신청
Lee US / 1994 / The users’ component satisfaction in the emergency department / J Korean Soc Emerg Med 5(2):336~346
제동욱 / 2007 / 일개 3차병원 응급의료센터의 10년 전후 만족도 비교 분석 / 대한응급의학회지 18(6):458~470
이정찬 / 2011 / 응급의료서비스 이용자의 만족도와 그 영향 요인 분석 / 대한응급의학회지 22(4):299~308
Seo KS / 1998 / Assessment of patients’ satisfaction and it’s related factors in the emergency department / J Korean Soc Emerg Med 9(4):523~532
Moon SY / 2000 / The degree of satisfaction with nursing care of pediatric patients visiting emergency center / Korean J Child Health Nurs 6(1):5~17
제동욱 / 2007 / 일개 3차병원 응급의료센터의 10년 전후 만족도 비교 분석 / 대한응급의학회지 18(6):458~470
이정찬 / 2011 / 응급의료서비스 이용자의 만족도와 그 영향 요인 분석 / 대한응급의학회지 22(4):299~308
Seo KS / 1998 / Assessment of patients’ satisfaction and it’s related factors in the emergency department / J Korean Soc Emerg Med 9(4):523~532
Moon SY / 2000 / The degree of satisfaction with nursing care of pediatric patients visiting emergency center / Korean J Child Health Nurs 6(1):5~17
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