인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
DBpia AI
AI 에이전트
AI 아이디어
AI 리더
AI 뷰어
Citeasy
크롬 서지관리 다운로드
지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 저자정보
초록·키워드
This study tried to understand the perception of airline employees who directly interact with customers at the airport, while accepting self-service technology. Specifically, the study identified the relationships among self-service technology quality, job instability, job satisfaction, job commitment, customer orientation, and turnover intention. To achieve the purpose of the study, a online survey was conducted from March 16 to April 14, 2020, targeting airline employees who provided customer service at the airports in the Korea City Air Terminal. A total of 262 questionnaires was handed out, and 212 of them were returned. This study employed frequency analysis, correlation analysis, confirmatory factor analysis, and structural equation model (SEM) to analyze the collected data. The results showed that usability of service technology quality of airlines had a significant effect on job satisfaction. Job instability did not have a significant effect on job satisfaction, but job loss possibility affected job commitment and turnover intention. In addition, job satisfaction had significant effects on customer orientation, job commitment and turnover intention while job commitment had a significant effect on customer orientation. Theoretical and practical implications were provided in detail.
본문·목차
인공지능 문자 인식 모델을 통해 추출된 텍스트로, 일부 오타나 오류가 포함될 수 있으나 지속적으로 개선 중입니다.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
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