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논문 기본 정보

자료유형
학술저널
저자정보
김기태 (계명대학교)
저널정보
고려대학교 언어정보연구소 언어정보 언어정보 제26호
발행연도
2018.1
수록면
5 - 32 (28page)

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Kim, Ki-tae. 2018. An ethnographic study of intercultural health communication at a Korean international clinic: Focusing on in-depth interviews with patients. Language Information. Volume 26. 05-32. The present study ​investigates intercultural health communication at a Korean international clinic in a large-sized general hospital (Hospital A) by ethnographic field work and in-depth interviews with patients. The researcher participant-observed their consultations with a variety of doctors for more than 18 months, and six respondents were selected from the participating patients for in-depth interviews. The interview was semi-structured with nine open-ended questions in five fields. The findings illustrate that (1) personal referrals among acquaintances and initial encounter at the international clinic are the two most important triggers for the very first visits; (2) the respondents are very satisfied with the hospital and the clinic; (3) the patients are mostly content with their communication with the Korean doctors and the international clinic staff, but not so much with the nursing and administrative staff, particularly when the international clinic is closed or unavailable; (4) what the respondents regard as the hospital's strengths are actually what most large-sized general hospitals in Korea are commonly equipped with already such as interdisciplinary communication among various departments facilitated by shared medical records; on the other hands, the respondents find Hospital A somewhat insensitive to patients' confidentiality/privacy, cleanliness, and the patient's needs to interface with the doctors and the international clinic; (5) future visitors might find it helpful to be better informed of the existence of the international clinic itself, the features that large-sized general hospitals in Korea universally share, a simple map or floor plans of the hospital, and more informative English web pages. Overall, the in-depth interviews highlight what was not sufficiently brought to light during ethnographic observation by explicitly asking for the respondents' insights. Despite its limitations, the present study hopes to balance and complement research on intercultural health communication in Korea by bringing more light to skilled or professional international patients who visit large-sized general hospitals.

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