지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 저널정보
- 한국해운물류학회 The Asian Journal of Shipping and Logistics The Asian Journal of Shipping and Logistics Vol.28 No.3
- 발행연도
- 2012.1
- 수록면
- 345 - 368 (24page)
이용수
초록· 키워드
오류제보하기
The aim of this research is to analyze the relationships between environmental uncertainty (EU), logistics information systems (LIS), logistics integration (LI) such as internal integration (II) and external integration (EI) and customer service performance (CSP) of port logistics firms. This research verified the relationships between variables by an analysis of structural equation modeling. The results are as follows. First, EU has a positive inuence on II but it has no effect on EI. Second, LIS has a positive inuence on LI, which means LIS can provide a useful foundation for LI in a port logistics process. Third, II has a positive inuence on EI. When port logistics firms have efficient internal processes, they can structure efficient relationships with customers and suppliers. Fourth, II has a positive inuence on CSP but EI does not lead directly to better outcomes of performance. In other words, EI is necessary but not a sufcient condition for an improvement of CSP. Despite the lack of support for the relationship between EI and CSP, EI has a positive inuence on II and, in turn, it indirectly affects CSP.
Therefore, II mediates the relationship between EI and CSP.
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