지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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The purpose of this study is to determine the effects of job training on service recovery, job satisfaction and turnover intention among employees in the food service industry. 300 questionnaires were organized and distributed widely to food service employees in Daegu and Daejeon from on May 2009. 213 usable samples(71%) were tested using AMOS program through covariance structure analysis. The study found that training is significantly and positively related to service recovery and job satisfaction. However, the relationship between job training and turnover intention is statistically insignificant. In addition, service recovery is a significant predictor of job satisfaction but not of turnover intention. This study shows that job training might be helpful for improving service recovery and increasing employees' satisfaction and thus decreasing turnover intention.
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