지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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The purpose of this research was to examine the construct known as psychological empowerment as it was perceived by service encounter employees in food and beverage departments of the super deluxe hotels in Seoul. The model was tested using SPSS 12.0 and LISREL 8.72 based on a sample of 204 surveys which showed a 92% usable response rate. Factor analysis revealed a three-dimensional factor structure(meaning, competence, influence) for psychological empowerment. The results of empirical analysis showed as follows. 1) Three dimension of psychological empowerment have a significant effect on the customer orientation except competence. 2) Three dimension of psychological empowerment have a significant effect on the job satisfaction. 3) Job satisfaction has a significant effect on the customer orientation.핵심용어(Key words):서비스접점(Service encounter), 직무만족(Job satisfaction), 심리적 임파워먼트(Psychological empowerment), 고객지향성(Customer orientation), 식음료부(Food & beverage department)
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