지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2005.1
- 수록면
- 999 - 1,006 (8page)
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초록· 키워드
오류제보하기
This study is to examine how much the service quality of Taekwondo Hall has an effect on customer satisfaction and loyalty. Data have been collected from elementary school students who are being trained at Taekwondo Hall located in Gyeonggi province and the subject of this study include 259 persons totally. Collected data is processed both through correlation analysis and multiple regression analysis and the conclusions are as follows : Firstly, the better technical service quality and functional service quality are at the relation between service quality in Taekwondo Hall and customer satisfaction, the higher customer satisfaction is achieved. Secondly, the better technical service quality and functional service quality are at the relation between service quality in Taekwondo Hall and loyalty, the higher loyalty is achieved.
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