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논문 기본 정보

저자정보
(한동대학교) (한동대학교) (한동대학교)
저널정보
대한인간공학회 대한인간공학회지 대한인간공학회지 제41권 제3호
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피인용 7

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    초록·키워드

    Objective: This study aims to develop universal design guidelines for touchscreen kiosks that can be comfortably used by various users such as wheelchair patients and elderly people.

    Background: The use of touchscreen kiosks in customer service has been increased; however, various usability problems with the kiosk have been reported.

    Method: A literature survey and expert review were conducted to draft the universal design guidelines for touchscreen kiosks; then, a prototype of the kiosk for a fast-food restaurant was built by applying the design guidelines, and its usability was evaluated by comparing it with an original interface for the kiosk of that restaurant.

    Results: The revised kiosk design showed better usability than the original design regarding performance time, number of screen touching, number of mistakes and errors, task success rate, and subjective satisfaction.

    Conclusion: The universal design guidelines for touchscreen kiosks are proposed based on the results of the usability evaluation conducted in this study.

    Application: The proposed design guideline can be applied to the development of various touchscreen kiosks providing good usability to a wide range of users including wheelchair patients, elderly people, and children.

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      UCI(KEPA) : I410-ECN-0101-2022-530-001554966